Celebrating the people
that improve services to London’s homelessness
The 2018 Award Winners…
The LHF has sponsored the London Homelessness Awards since 1999.
Since then the awards have gone from strength to strength, attracting many high quality entries each year and giving out over half a million pounds in prize money.
Beam is an innovative online service that uses crowdfunding to help homeless people to raise money for training courses and professional qualifications – then supports each individual through training and into work.
Clients (known as “members”) are recommended to Beam by respected homelessness charities including Centrepoint, St Mungo’s and Thames Reach. Beam builds an asset-based, personalised career plan with the member and crowdfunds not only training costs, but any financial barriers to career progression, including childcare. Beam purchases items on behalf of members and further provides work experience and job roles through its employer network.
In just ten months, Beam has proven a powerful new model to create opportunities for a diverse group of people experiencing homelessness, who benefit hugely from increased self-confidence from messages of support from those who fund the campaigns (known as “supporters”). Beam has raised over £110,000 from over 1,500 supporters to fund campaigns for 28 members. 18 members are currently in training, 5 are in jobs and just 2 have withdrawn from the programme. 90% of donations go transparently to “Budget items” on each member’s campaign.
Beam “graduates” already in work include Joe – homeless for over a decade – now working as a crane rigger on the Northern Line extension. Joe was referred by Thames Reach and raised £1,132 from 19 supporters in just five days. Other Beam graduates are working as electricians, delivery drivers and construction site managers, while other Beam members are training for rewarding careers in everything from bricklaying to accountancy.
Safer London (RUNNER-UP)
Safer London launched the Pan-London Housing Reciprocal (PLHR) in January 2017, a new and innovative way to prevent homelessness that does not exist in any other city or country worldwide.
Their research found that survivors of domestic abuse in London often experience long periods of housing instability, moving between refuges, hostels, temporary accommodation and short term private tenancies. Insecure housing can be a re-traumatising experience that can put survivors at further risk. For those with a social tenancy, the prospect of losing this security can be an additional barrier to fleeing abuse.
To facilitate the Reciprocal, Safer London has secured the agreement of 32 local authorities and 43 housing associations to support tenants experiencing domestic abuse, other forms of violence against women/girls, gang-related violence, hate crime or other abuse. This allows resettlement to an area where tenants are away from risk and can keep a social tenancy. They have already supported 132 adults and children who are fleeing abuse to find safe, long-term housing; an average of three households moving per month.
Safer London has also reached approximately 1000 professionals through delivering over 35 training and awareness raising sessions, ranging from webinars to two high profile events at City Hall.
In a sector that was divided by local authority boundaries 75 housing partners are now working together to support their tenants at risk of abuse. Coordinated by Safer London, this new approach demonstrates an innovative way of working in partnership that offers huge potential for the housing sector across the UK.
SLAM, Thamesreach and Lambeth Psychology in Hostels (RUNNER-UP)
This partnership between South London and Maudsley NHS Foundation Trust, Thames Reach and the London Borough of Lambeth is a national leader in delivering ‘Psychologically Informed Environments’ (PIE) to address the health inequalities found in homelessness. Over the past 6 years the Psychology in Hostels project has developed the UK’s most advanced PIE, wrapping three hostel sites in a ‘psychological envelope’ where everything that happens is informed by a psychological understanding of the service user’s needs.
The psychologists work within a multi-agency team, including residents, to design and deliver the service. By offering a highly skilled staff mix of doctoral level clinical psychologists and hostel teams, the usual barriers to service access are removed, as are service exclusion criteria such as current substance misuse or discharge on non-attendance.
By being on site the psychologists become familiar faces, and so can work indirectly via the keyworker or creatively engage residents through informal activities which can feel less threatening (e.g. walking the dog, gardening, having a cup of tea).
In the three-year pilot over 200 service users engaged with the team and 1650 therapy sessions were offered with 78% attendance rate. 1150 hostel staff-focused interventions for Thames Reach staff (reflective practice, training) resulted in an increased sense of personal accomplishment and increased work engagement.
Brent Single Homeless Prevention Service
Brent Single Homeless Prevention Service (SHPS) is the first homeless prevention service for single people in the UK to be delivered on a ‘payment by results’ basis, supporting the Local Authority to achieve their obligations under the Homelessness Reduction Act.
Crisis and Thames Reach are working together with the London Borough of Brent and Bridges Fund Management, a specialist impact investor, to support up to 1,755 people over two years. Working with single people – and other households without dependent children – the programme seeks to engage with those at risk of homelessness early to prevent homelessness, and to help those already homeless find suitable accommodation.
The programme has been designed – by commissioners in partnership with the third sector – to reward providers for achieving sustained, long-term housing outcomes for these people. And because of this focus on outcomes, the providers have much more flexibility to tailor their interventions to individual circumstances.
To date the service has supported 287 people, and already moved 111 people away from homelessness and rough sleeping.
SHPS helps the Local Authority in Brent meet its statutory requirements under the HRA, enabling it to support a group of people that have often been neglected by existing services (because they did not meet the criteria for statutory housing provision or for support from homeless organisations).
But it goes much further than that: the programme aims to transform service users’ circumstances, enabling them to sustain high-quality stable housing, and thereby creating the necessary long-term foundations for a better life.
Cambridge House Safer Renting (COMMENDED)
Eviction from private rented housing is the primary driver of rising homelessness in London. Safer Renting works with people in bottom-end private rented housing (‘slum’ rentals), providing advice and advocacy to prevent homelessness. Our clients typically have little or no knowledge of their housing rights and are not connected to mainstream networks of advice. The service:
Reaches at-risk tenants and victims of criminal landlords
Provides expert outreach advice and advocacy
Secures accessible legal representation
Provides non-legal advocacy support where appropriate
These activities help tenants achieve a range of positive outcomes, minimizing the risk of homelessness by:
Sustaining tenancies through advocacy and preventing illegal evictions
Challenging ‘no fault’ evictions to delay or prevent repossession
Supporting tenants to find suitable housing
Supporting tenants to secure compensation
Equipping tenants with knowledge of their housing rights
Referral to broader support e.g. health, debt advice, migrant advice/support
Our mobile outreach teams identify at-risk tenants of offending landlords by intelligence gathering across multiple local authority teams. We provide customized advice and hands-on advocacy, intervening where there is high risk of homelessness. We have worked with 200 households in partnership with four London boroughs (Croydon, Hounslow, Enfield, Waltham Forest), with the following outcomes:
77% homelessness prevention where the tenants’ preferred outcome was secured
100% street homelessness prevention
100% illegal eviction prevention
6 successful cases to secure out-of-court compensation for tenants
Croydon’s Gateway, Community Connect and Food Stop (COMMENDED)
Croydon’s Gateway approach prevents households from experiencing crisis and having to rely on statutory services. Focussing on early intervention and prevention it assists residents that are homeless, at risk of homelessness or struggling financially.
Community Connect/Food Stop moves the innovative Gateway approach into the community. It enables the community to develop its own solutions for residents, help prevent homelessness and build community resilience.
In 2017/2018 the Gateway approach has:
Helped more than 2,400 families avoid homelessness
Given budgeting support to over 14,900 people
Supported over 4,700 people on Universal Credit to improve their digital skills
Seen a 15% reduction in the number of people applying as homeless
Cut the cost of giving people emergency accommodation by £2m
Increased the homeless prevention rate from 25% to 58%
Reduced the numbers in emergency accommodation from 824 to 667
Community Connect/Food Stop is a partnership between the Council, the Family Centre, FareShare and over thirty voluntary, community, public and private sector organisations. It provides a single access point and helps residents achieve financial stability. Residents who sign up get around £20 worth of fresh fruit and vegetables, meat, dairy and other foods for £3.50 per week. The scheme is innovative because it provides a “hand up’ not a ‘hand out’ Members have access to tailored support such as a community job club, homelessness prevention, debt management and personal budgeting support. By providing a clear pathway to financial stability, improved housing options and employment it makes a powerful, immediate impact on the lives of local families.